1. Who we are
This website is operated by KANAVAS N SIA E.E., trading as Petalas Olive Oil (“we”, “us”, “our”).
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Registered address: Sivrítou, Meronas, Amari 74061, Crete, Greece
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VAT / Tax ID: 802276340
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Contact: info@petalas-olive.gr / +30 697 971 0419
We are committed to protecting your personal data and your right to privacy in line with the EU General Data Protection Regulation (GDPR).
2. What data we collect
We collect:
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Identity and contact data: name, address, phone, email
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Order and payment data: orders, invoices (payments handled securely by third parties – we don’t store card details)
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Website usage data: IP address, browser info, cookies (see Cookie Policy)
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Marketing preferences: if you sign up for newsletters
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Customer support data: messages and attachments you send us
3. How we use your data
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Process and deliver orders (contract)
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Provide customer support (contract/legitimate interest)
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Meet tax & accounting obligations (legal obligation)
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Security and fraud prevention (legitimate interest)
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Marketing (with your consent)
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Website analytics and improvements (with your consent via cookies)
4. Who we share data with
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Payment providers
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Couriers and logistics partners
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IT, web hosting, and analytics providers
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Legal and accounting advisors
We never sell your data and ensure all third parties are GDPR compliant.
5. Your rights
You have the right to access, correct, delete, or port your data, and to object to or restrict processing.
To exercise your rights, email info@petalas-olive.gr.
You can also complain to the Hellenic Data Protection Authority: www.dpa.gr.
6. Security
We use SSL encryption and strict security measures, though no method is 100% secure.
7. Retention
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Orders & invoices: 10 years
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Marketing: until you unsubscribe
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Cookies: see Cookie Policy
8. Updates
This policy may be updated. We will publish any changes on this page.